Shipping & Delivery Policy

Once your order is successfully placed and payment is authorized, our fulfillment system verifies the item availability and initiates preparation.

Orders are typically processed, packed, and handed over to our courier partners within 1 to 2 business days (excluding Sundays and national holidays). Handcrafted items, custom stitched garments, or special artisan weaves may require additional preparation time as highlighted on individual product pages.

NOVA Style ships across India covering thousands of serviceable PIN codes across all states and Union Territories. We partner with India’s leading logistics networks — including Delhivery, Blue Dart, DTDC, and premium surface/air express networks.

To check serviceability for your location, enter your 6-digit PIN code on any product detail page or during the checkout process.

Delivery timelines depend on the destination PIN code, shipping route, and courier partner:

• South India & Metro Cities: 2 to 3 business days from dispatch.
• Tier 1 & Tier 2 Cities: 3 to 4 business days from dispatch.
• Rest of India / Remote Locations: 4 to 6 business days from dispatch.

Note: Delivery estimates are dynamic and calculated at checkout based on current logistics performance and regional weather or festival conditions.

We strive to keep shipping transparent and affordable:

• Free Standard Shipping: Applied automatically on all orders with a cart subtotal of ₹999 or higher.
• Standard Shipping: A flat nominal fee of ₹79 applies to orders below ₹999.
• Cash on Delivery (COD): Where available for your PIN code, COD handling fees (if applicable) are displayed transparently before payment confirmation.

As soon as your package is dispatched, we send you a confirmation email and SMS containing your courier name and Air Waybill (AWB) tracking number.

You can track the live progress of your delivery at any time through our authenticated Track Order Portal. Log into your customer account to view live milestone updates from packaging to final delivery.

Our courier partners will make up to 3 delivery attempts before returning the package to our hub (Return to Origin - RTO).

Before each delivery attempt, you will typically receive an automated SMS or phone call with the delivery associate’s details. If you are unavailable, you may coordinate a convenient delivery slot directly with the courier executive.

Please ensure your shipping address, landmarks, and 10-digit mobile number are accurate during checkout. Incomplete addresses or unreachable phone numbers may result in delivery delays or early return to origin.

If you notice an error in your address immediately after placing an order, please contact our support team right away so we can attempt to update the courier manifest before dispatch.

While we make every effort to deliver within stated estimates, delays may occasionally occur due to regional transport disruptions, severe weather, regional elections, public holidays, or peak festive rush.

In such circumstances, our logistics team actively liaises with the courier partner to expedite clearance.

If the outer parcel appears severely tampered with, unsealed, or visibly damaged at the time of delivery, please refuse delivery and write "Refused due to damage/tampering" on the courier delivery sheet.

If you have already accepted the package and find damaged items inside, report it within 48 hours via our Return & Refund process along with photos of the outer box and affected products.