Return & Refund Policy

To be eligible for a return, the product must meet the following criteria:

• Item must be in its original, unused, and unworn condition.
• All original brand tags, labels, and hygiene seals must remain intact and attached.
• The item must be returned in its original packaging (including saree pouches, cloth bags, and gift boxes).
• The item must not have stains, perfumes, deodorant marks, alterations, or damage caused post-delivery.

You have exactly 7 calendar days from the timestamp your order status updates to "DELIVERED" to submit a return request.

Once the 7-day return window closes, our automated system locks return requests for that order. We encourage you to inspect and try on your pieces promptly upon receipt.

For hygiene and personalization reasons, the following categories cannot be returned:

• Intimate apparel, innerwear, and bodysuits.
• Custom-stitched blouse pieces, altered garments, or made-to-order personalized sets.
• Earrings and nose pins (unless received damaged or defective).
• Items marked as "Final Clearance" on special promotional sale events.

Submitting a return request takes less than a minute through your NOVA account:

1. Log into your customer account and navigate to My Orders.
2. Select the delivered order and click "Request Return".
3. Choose the specific item(s) you wish to return and select the reason (Size/Fit, Defective, Style Different, etc.).
4. Upload 1-2 clear photos if the product has a defect or arrived damaged.
5. Select your preferred resolution: Refund to original payment mode or store credit.
6. Submit the request to receive your unique Return Tracking Number (e.g. RET-2026-XXXXXX).

Our operations team reviews return requests within 24 business hours. Once approved, an automated reverse pickup is scheduled with our courier partner.

A courier executive will visit your delivery address within 2 to 3 business days to collect the item. Please ensure the parcel is neatly packed with all tags inside. You will receive a reverse pickup receipt/AWB from the courier executive upon handover.

Once the package reaches our quality verification center, our team inspects the item to ensure it meets our return eligibility criteria (original condition, tags attached, unaltered).

This inspection is typically completed within 2 business days of receipt.

Upon successful quality inspection approval:

• Prepaid Orders (Cards, Net Banking, UPI): Refunds are initiated through Razorpay back to your original source account within 24 to 48 hours. Depending on your bank’s clearing cycle, the funds reflect in your account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Our customer support team will contact you to provide your verified UPI ID or NEFT bank account details. The refund is credited directly to your bank account within 3 to 5 business days of receiving your details.

You can cancel an order free of charge at any time before it has been marked as "PACKED" or "SHIPPED".

For prepaid orders cancelled before dispatch, a 100% full refund is automatically initiated immediately. Once an order is handed over to the courier, it cannot be cancelled in transit and must follow the standard return process upon delivery.

In the unlikely event that you receive a defective garment, incorrect size/color, or damaged product, please inform us within 48 hours of delivery.

For transit-damaged or defective goods, reverse pickup and replacement or full refund is provided with zero shipping deductions.